Neapco Components

Customer Service Manager

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Named as one of the fastest growing private companies in the United States by Crain’s Fast 50 and Inc. Magazine, and recently awarded with the Corp! Magazine 2018 Economic Bright Spot Award in the Enterprise Business category, Neapco designs, manufactures and distributes OEM driveline products for automotive and non-automotive applications throughout the globe. To guarantee high-performance but competitively priced products, we combine low-cost sourcing of materials, innovative in-house design, efficient production and quality assurance processes with high quality people.

 

Neapco recognizes that our team members are our most valuable asset, and we are committed to providing them with a safe, drug-free workplace fostering respect and ethical treatment. Unlawful discrimination in employment decisions based on race, color, religion, ethnic/national origin, age, sex, veteran status, disability or any similar protected status is strictly prohibited. In return for their expertise and shared commitment to our goals, we offer our team members competitive salaries and a comprehensive benefits package.

www.neapco.com

Job Code: Customer Service Manager
Posted On: Wednesday, 8th August 2018
Department: Sales
Shift: 1st
Job Type:
Salary
Education: 2 Year Degree

Job Description:

Named as one of the fastest growing private companies in the United States by Crain’s Fast 50 and Inc. Magazine, and recently awarded with the Corp! Magazine 2018 Economic Bright Spot Award in the Enterprise Business category, Neapco designs, manufactures and distributes OEM driveline products for automotive and non-automotive applications throughout the globe. To guarantee high-performance but competitively priced products, we combine low-cost sourcing of materials, innovative in-house design, efficient production and quality assurance processes with high quality people.

 

 

Neapco is currently seeking to fill the position of full-time Customer Service Manager. This position is based out of our Beatrice, NE location. Compensation dependent upon qualifications.

 

Job Description: Customer Service Manager

 

GENERAL RESPONSIBILITIES:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop and maintain service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports as requested
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

 

Preferred Skills:

KNOWLEDGE, SKILLS AND ABILITIES:

  • Proficiency in Microsoft Office suite (Word, Excel, Outlook) required
  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English; Spanish speaking skills a plus
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

 

EDUCATION:

  • Bachelor’s degree preferred; 4 years’ work equivalent experience considered in lieu of education